Feedback is highly valued and plays an important role in driving ongoing improvement and enhancing the quality of our service delivery.
If you or someone you know is in immediate danger, call emergency Triple-Zero 000.
Sport Integrity Australia is committed to addressing concerns promptly and fairly.
If you would like to make a complaint about our organisation, programs, or services, please use the relevant contact information below.
We will direct your feedback to the appropriate team for review.
If you provide your contact details, we will aim to acknowledge your feedback within 7 days and respond within 21 days.
Provide feedback
Topic |
Type |
Contact information |
| Anti-doping testing | For athletes or support personnel, to share feedback about a recent testing experience. | |
| Education | Feedback relating to an education experience you had with us. | |
| Complaint | A complaint about our agency staff, services or actions including the management of an integrity complaint. | |
| Compliment | A compliment to recognise a helpful service, positive experience, or the actions of our staff. |
How we protect your personal information
Our legislation ensures that all information, including any personal details you may wish to give, is treated as:
- confidential and:
- managed in accordance with strict privacy principles.
Accessibility
Accessibility is important to us.
We want our information available for everyone, including people with a disability.
Read more here: https://www.sportintegrity.gov.au/accessibility
If you require an adjustment to providing feedback, you can call us on 1800 161 361.
Respectful feedback
Our commitment to you
Sport Integrity Australia is committed to:
- treating you with courtesy, fairness and respect
- responding to feedback in a timely and professional manner
- ensuring you can provide feedback without fear of disadvantage or negative consequences
- considering all feedback as an opportunity to improve our programs, services and stakeholder experience.
Your responsibilities
When providing feedback or making a complaint, we ask that you engage with our staff respectfully and in a reasonable manner.
Examples of unreasonable conduct may include:
- using abusive, threatening or aggressive language or behaviour
- making repeated or excessive contact about the same matter
- knowingly providing false or misleading information
- refusing to participate in the appropriate review or complaints process
- demanding outcomes that are unreasonable, impractical or beyond our authority to provide.
To protect the health, safety and wellbeing of our staff and ensure the fair and effective use of public resources, Sport Integrity Australia reserves the right to change or limit how we engage with individuals who display unreasonable conduct.
Concerned about the outcome of your feedback?
If you do not agree with our response to your feedback or complaint, there are options available to seek further review or raise your concerns.
- In the first instance, you can contact us to explain your concerns and why you believe your complaint or feedback was not handled appropriately
- Where appropriate, we may provide:
- further information
- clarification or advice, or:
- consider whether any additional action can be taken
- If you remain dissatisfied after all available avenues have been exhausted, you may raise your concerns with the: Commonwealth Ombudsman