Independent Complaints Handling Process (Football Australia)

Sport Integrity Australia has developed an independent complaints handling framework to receive, investigate and resolve allegations of prohibited conduct in Australian football.  

Under the process, Sport Integrity Australia will receive, assess and manage complaints relating to Football Australia’s National Programs (including the men’s and women’s national teams, the A-League, W-League and the Y-League).

The complaints handling, investigation and disciplinary process will consider complaints on allegations relating to abuse, bullying, child abuse, child grooming, endangering the safety of a child, harassment, sexual misconduct, unlawful discrimination, victimisation and vilification.

A formal complaint may only be submitted by the person who is directly affected by the conduct (i.e. it occurred to them). However if you have information about conduct you have seen or heard, you will be able to submit a report.

You will be able to make submissions via an online form on this website from 1 November 2021 to 31 January 2022.

 

COMPLAINTS HANDLING PROCESS

 

Explanatory video

 

 

Five steps to the complaints process

See the five steps to the complaints process: Making a Submission, Initial Evaluation, Investigation, Resolution and any Hearing.

Five steps to the complaints process

 

Frequently asked questions

See the Frequently asked questions PDF.

Frequently asked questions PDF

See Frequently asked questions on the website.

 

Privacy and Confidentiality Notice

See the Privacy and Confidentiality Notice related to the Football Australia Complaints, Disputes and Disciplinary Policy for independent handling of complaints relating to Prohibited Conduct.

 

Media statements

See the media statement announcing the process.

See media statement about free access to expert mental health and wellbeing support for anyone impacted by the independent complaints handling process for Football Australia.