Special Complaints Handling Procedure
Relating to Hockey Australia Women’s High Performance Program
In accordance with the media release published by Hockey Australia on 17 December 2020, the Hockey Australia Board has put in place this special complaints handling procedure (the “Procedure”) to enable Sport Integrity Australia to receive, assess and manage complaints related to Hockey Australia’s Women’s High-Performance Program (the “Program”), to ensure an independent, end to end complaint management process for these complaints including, where appropriate, by arbitration or alternative dispute resolution in the National Sports Tribunal.
This Procedure is to be read as operating in place of the Complaints and Disputes Policy (except as otherwise set out in this Procedure) in relation to all complaints within the scope set out below made to Sport Integrity Australia before 5 March 2021 (“Complaints”).
- Establishes the scope of complaints that may be received and handled by Sport Integrity Australia under this Procedure.
- Sets out the processes by which Sport Integrity Australia will assess and resolve Complaints within the scope of this Procedure, including, where appropriate, by arbitration or alternative dispute resolution in the National Sports Tribunal.
- Provides authority for Sport Integrity Australia to receive, investigate and manage Alleged Breaches of the current Member Protection Policy which relate to the Program and occurred in the period from December 2016 to January 2021, and which are the subject of a Complaint received through this Procedure.
Capitalised items have the same meaning they are given in the Complaints and Disputes Policy, unless otherwise specified. To the extent relevant and except where otherwise specified, the preliminary matters set out in section 2 of the Complaints and Disputes Policy and the other matters set out in section 8 of the Complaints and Disputes Policy apply to Complaints submitted under this Procedure.